Shipping Policy
1.Order Processing Time
Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) after successful payment confirmation.
2.Order Deadline
Orders placed before 5:00 PM (Eastern Time) will begin processing on the same day. Orders placed after the deadline will be processed on the next business day.
3.Shipping Time
Estimated delivery time is 5–10 business days after the order has been processed.
Delivery times may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
4.Shipping Cost
Free Shipping on All Orders.
No minimum purchase is required.
5.Delivery Destination
We currently ship to:
United States
6.We work with trusted logistics carriers such as:
🔵UPS
🔵USPS
🔵FedEx
🔵DHL
The specific carrier used depends on your location and order size.
7.Order Cancellation
Orders may be canceled for a full refund if the cancellation request is submitted before the order has been shipped.
Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, please follow our Refunds & Returns Policy after receiving your order.
We reserve the right to cancel orders due to product unavailability, payment verification issues, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be issued.
8.Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active.
If you have any questions regarding your shipment, please contact our customer support team for assistance.
9.About Us
If you have any questions, please feel free to contact us anytime.
Store Name: The Pet Store
Address: 1954 3rd Ave, New York, NY 10029, United States
Phone: +16469984707
Email: info@thepetstore.shop
Opening Hours:
Monday-Saturday，10 AM–7 PM
Sunday, 11 AM–5 PM
time zone： (GMT-05:00) Eastern Standard Time
Response Time: We respond within 24 hours.